The situation with COVID-19 is highly fluid. We are keeping abreast of all updates from the World Health Organisation, national health organisations and travel associations. We're ensuring our risk assessment criteria remains up-to-date across all our tours as new information becomes available. We are also staying well informed of official border updates, travel restrictions and advisories in all of our destinations.
If you have any queries or any concerns specific to your group travel plans, contact us in the first instance. The sooner we are alerted to any concerns, the more options and information we can provide.
Safetravel New Zealand, Smartraveller Australia and the US Department of State are now at level 4 advising against any overseas travel at this time. We are confident that isolation measures being taken by many countries will result in the reopening of borders and safe destinations becoming available again later this year.
The International Civil Aviation Organization (ICAO) has produced an excellent information resource in conjunction with WHO, IATA and ACI. They have declared that the current likelihood of contracting COVID-19 while flying is low. This is because:
- Aircraft cabins have highly effective HEPA (high efficiency particulate air) filter systems that remove airborne virus particles
- Aircraft are disinfected between flights if needed in accordance with ICAO standards
We are assisting all clients booked for travel within the next three months with postponements or cancellations in line with our terms and conditions. In the case of postponements we've been able to negotiate far better results from our suppliers, which we've then been able to pass on to our clients.
For clients booked beyond the next three months, we are negotiating deferral of any further payments. We urge clients to be patient and maintain their bookings at this stage as cancellations this far in advance are unlikely to attract favourable terms.
Yes! You may not be able to travel right now but you can still set the wheels in motion for your next educational or sporting adventure.
We have our staff on board at reduced hours working from home. Being fully cloud-based, we have seamless access to all our files and communications, including all phone lines, so you can expect our usual high level of service.
We are currently developing itineraries for clients intending to travel between late 2020 and 2022.
Wherever you are in the world, we can't emphasise enough the importance of adhering to local guidelines around social distancing and isolation right now. The better we do this the sooner life will get back to normal.
We all want to again safely enjoy the gift of travel and all the developmental experiences it brings. Let's do our bit and stop the spread of COVID-19.
All Haka Tourism Group staff are currently working from home in isolation, as per local directives. We are taking this very seriously.
Tours will resume only when alert levels are lowered, border restrictions are loosened and individual tour destinations fit within the risk matrix of Haka Educational Tours and our clients.
We have a comprehensive health and safety management system that allows us to respond rapidly in the event of an increased risk prior to, or during, your tour.
As and when tours resume, our staff and guides will be taking increased preventative measures to ensure the risk of virus exposure is low. This will include ensuring that:
- Guests have regular access to hand-washing facilities and hand sanitiser on tour
- Social distancing is maintained where possible with handshaking and hongi greetings avoided
- Accommodation, transport and activity providers have strong COVID-19 protocols in place
- All guests and contacts are monitored for symptoms
- Any localised outbreaks relevant to the itinerary are avoided altogether with safer alternatives offered
- Our local guides are able to access quality health services quickly for our clients.
Nobody knows how long the current outbreaks or border restrictions will last. We will not run tours when official health or travel bodies advise against it or to destinations with active COVID-19 outbreaks.
At this stage we are offering postponement to all clients booked to travel over the next three months.
Our standard terms and conditions cover such eventualities as both forced and unforced cancellations or adjustments prior to, and during, your tour.
The non-refundable portions of your tour fees cover payments made to suppliers to secure your group’s transport, accommodation, activities and guide as well as our time in planning and booking your tour.
We are able to achieve far more favourable results from postponement in the current environment than with cancellations. The sooner you alert us to any intent to change or cancel, the more we are able to do to achieve the very best outcome for you.
You must refer to your specific insurance provider and policy for information on what is covered.
It is unusual for any insurer to provide cover for COVID-19 now that it is a pandemic, particularly if you took out your policy after it was declared a public health emergency.
Again, you must consult your specific policy.